Terms and Conditions

(Last updated May 2025)

Our cheeses are handcrafted so while we undertake great care to ensure your cheese is exactly the weight ordered, weights may vary upwards a little.

Order by 10am Wednesday for delivery during the week (no weekend deliveries). We may close ordering early during high volume/holiday periods.
Orders are dispatched Monday/Tuesday/Wednesday. This may vary during weeks with public holidays.
Please note shipping times vary for locations throughout New Zealand (usually 1-2 days). Contact us if you have any queries regarding delivery to your location.
Pick up in store options are available at our Putaruru deli.
Our cheese is shipped in insulated packages with ice to ensure better transit during delivery.
If your order does not arrive in the expected timeframe, please refer in the first instance to your courier Track and Trace information.

Please contact us via our online contact page or on 883 7584 if there are any issues after placing an order with us.

Products on this site are for delivery throughout New Zealand. We do not export internationally.

Personal data (your name, delivery address and phone number) is captured during the purchasing process to enable delivery to your correct address. Payment processing – where your credit card details are captured – is not completed on this site but through Shopify. We do not capture, have access to or hold any of your credit card details.
Any personal information you submit when placing your order is treated as confidential.

From time to time, Over the Moon Dairy will offer giveaways in the form of cheese and other product.
To be eligible for prizes, entrants / recipients must live in New Zealand.
Unless otherwise stated in the competition terms, winners will be chosen at random using an online randomiser.
Winners will be notified via email and (where possible) tagged in the competition social media post.
Winners will be given 7 days to respond and accept their winnings, and if a response hasn't been received we will unfortunately need to redraw.
Entries from social media profiles that have been created only to enter competitions and win prizes will be deemed ineligible.
To be eligible to win the prize, the entrant will agree to be included in the Over the Moon Dairy mailing list.
Communication about giveaways and prizes will only be made through our official primary communication channels (email, Facebook and Instagram) and entrants are encouraged to beware of follow requests, friend requests or messages from accounts and report anyone using our content to impersonate us.

Email: deli@overthemoondairy.co.nz

Instagram: @overthemoondairy

Facebook: @overthemoondairy